How we collect and use your data
1. Introduction
Lucy Sparkles PTE LTD T/A Lucy Sparkles & Friends (“we” or “us”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in compliance with Singapore’s Personal Data Protection Act (PDPA).
2. Data Collection
We collect personal data through various means, including:
- Online enquiry forms
- Third-party ticketing platforms
- Email and telephone communications
- iClassPro Customer Portal
3. Use of Personal Data
Your personal data is used for the following purposes:
- Providing our services, including class and event bookings
- Internal administration and management
- Analyzing customer preferences to enhance our offerings
- Communicating with you about upcoming classes, events, and promotions, subject to your consent
4. Photography and Media
In line with our Photography Policy, we will always seek specific and informed consent before capturing or using any photographs or video recordings of you or your child(ren). We shall:
- Obtain consent via booking forms for party entertainment or through the iClassPro Customer Portal when setting up an account for classes
- Ensure that images and videos are used and stored in line with our Photography Policy
- Allow you to withdraw consent at any time by contacting us at [email protected]
5. Email Marketing
When you create an account through the iClassPro Customer Portal, you will be presented with email communication preferences. You can choose to:
- Receive emergency notifications and informational emails, thereby opting in to email blasts
- Receive only transactional emails, such as enrollment confirmations and receipts
You can manage your communication preferences or unsubscribe at any time via the iClassPro Customer Portal.
6. Data Security and Compliance
We are committed to ensuring that your personal data is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We fully comply with the Personal Data Protection Act 2012 (PDPA) and other applicable data protection and consumer legislation in Singapore.
7. Access to Your Personal Data
You have the right to request access to the personal data we hold about you and your child(ren) and to request corrections of any inaccuracies. To do so, please contact us at [email protected].
8. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Lucy Sparkles PTE LTD
25 Orange Grove Road, 04-01 Garden Apartments
Singapore
Telephone: 8112 6564
Email: [email protected]
